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Girish Suryajoies
Principal UX Designer
Disaster Management
role: Senior Design Consultant
team: 1
responsibility: Design & Strategy
duration: 2 Months
Introduction
Worley is a global leader in disaster recovery and business continuity planning, providing critical services to sectors such as energy, chemicals, and resources. Their Ready Response and Recovery (R3) System is designed to protect people and assets during critical incidents—including security threats, emergencies, and major business disruptions. The goal is to streamline coordination, communication, and action during these high-stakes events.
Requirement
The R3 system needs a unified platform that brings the entire incident response team together—enabling seamless communication, task management, and collaboration during R3 events. This platform should facilitate effective teamwork among specialists handling different operational roles, improving response speed and decision quality.
User
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Leader: Oversees incident response, makes strategic decisions, and assigns priorities.
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Operation Personnel: Execute tactical and operational tasks during incident response.
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Planning Team: Develops response strategies, anticipates needs, and adapts plans dynamically.
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Coordinator: Manages communication flow, aligns team members, and ensures information accuracy.
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Recorder: Documents the incident timeline, decisions, and actions for accountability and analysis.
Goal
To create an integrated, user-centric platform that consolidates communication, task management, and real-time data sharing for the R3 incident team. It should empower all roles to collaborate efficiently, maintain situational awareness, and respond promptly to evolving scenarios.
Decision Design
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Role-Based Interface Customization: Tailor dashboards and navigation for each role to highlight relevant information and tools, reducing cognitive overload and enhancing productivity.
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Real-Time Communication Hub: Integrate chat, voice, and video channels accessible by all team members to enable instant, documented communication.
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Centralized Task and Workflow Management: Provide collaborative task boards where leaders assign tasks, operators update statuses, and coordinators oversee progress in a transparent manner.
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Incident Timeline and Recorder Integration: Allow recorders to log events, decisions, and action items live, visible to the entire team for coherence and accountability.
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Data Visualization and Alerts: Use dynamic dashboards that visualize key metrics, asset statuses, and incident impacts, with customizable alerts to keep focus on critical changes.
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Mobile and Desktop Accessibility: Ensure the platform is usable across devices to support urgent responses from field and office.
AI Integration
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AI-Powered Request Parsing and Classification: Use natural language processing (NLP) to analyze incoming requests (especially legacy emails) and automatically classify, extract key information, and populate structured fields in the system, reducing manual data entry.
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Intelligent Workflow Management: Implement AI-driven decision support to prioritize requests based on urgency, complexity, or historical response time patterns, optimizing resource allocation and speeding approvals.
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Automated Response Generation: Enable AI chatbots or virtual assistants to handle common queries or provide request status updates to requestors instantly, reducing workload on the CMMS team.
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Predictive Analytics: Utilize AI to forecast workload trends and potential delays, allowing preemptive adjustments and resource planning to maintain service levels.
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Sentiment Analysis: Analyze request content for urgency or tone to flag critical issues requiring immediate attention.
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